Refund policy

Returns

We stand by the quality of our products. If you received a defective product Susana Vijaya will replace the product and we will cover all the shipping costs. You need to let us know within 7 days of arrival.

In any other case, returns and exchanges will be handled on a case by case basis.   Requests must be submitted in writing within 7 days of arrival.  If 7 days have gone by since your purchase arrival, unfortunately we can’t offer you a refund or exchange.  All returns must be shipped back within one week of accepted request. If you have not sent out the item within 7 days of acceptance, unfortunately we can't offer you a refund or exchange.

All transportation charges are borne by the buyer on all returned or exchanged goods, unless Susana Vijaya Co. agrees otherwise.  

Buyers are responsible for ALL SHIPPING COSTS (return shipping and new item shipping). If the item is not returned in its original condition (not worn or damaged), the buyer is responsible for any loss in value. The exchanged item will not be sent until original item has been received back and new shipping has been paid. 

No claims for rebates, discounts or the like will be entertained by Susana Vijaya Co. in the event of slight color and quality variances due to computer screens and handmade uniqueness.  Sale items and one-of-a-kind items cannot be exchanged/returned.  Susana Vijaya Co. will not be held responsible for neglect of care.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without first contacting us.

Shipping
To return your product, mail your product to: Susana Vijaya - 5981 20 AVE NE, Salmon Arm, BC, V1E 1Y4

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.